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Privacy Policy
This Privacy Policy explains how Green Luck Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to players in Australia, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing communications.
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Information we may collect
Green Luck Casino collects information that is needed to provide and operate online gambling services. The information collected depends on how you interact with the website, the account features you use and the legal checks that apply to gambling services. Some information is provided directly by you, while other information may be collected automatically when you browse the website or use an account.
Table of contents
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to identify you. We may also handle information about your account status, activity settings, responsible gambling choices and communications preferences.
Verification information
To confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, evidence of address, information needed to assess unusual activity and records of checks completed during the account relationship. Verification information is handled for account security, anti-fraud measures and legal compliance.
Payment and transaction records
We may handle information about deposits, withdrawals, bets, gameplay, refunds, account balances and other transactions. Payment details may be processed through payment service providers. We may receive transaction references, payment status information and limited payment details required to reconcile transactions, prevent misuse and provide support. We do not need to retain all payment information in the same form in which it was originally provided.
Device, usage and cookie information
When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interaction records. Cookies and similar technologies may remember preferences, support essential website functions, help maintain security and provide information about website performance.
Support and communications
If you contact support, we may keep the information included in your message, together with details used to locate your account and respond to your request. We may also retain records of communications, complaints, account enquiries and other support interactions so that we can investigate issues, maintain service quality and protect players.
How we use information
Personal information is used only for purposes connected with operating, securing and improving the website and its services, or for other purposes explained when information is collected. The main reasons we may use information include:
- Creating, maintaining and administering your player account.
- Providing casino features, processing gameplay activity and displaying account information.
- Processing deposits, withdrawals, refunds and other account transactions.
- Confirming identity, age and account ownership.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting suspicious, unlawful, abusive or prohibited activity.
- Meeting legal, regulatory, court, tax, record-keeping and responsible gambling obligations.
- Responding to questions, complaints, requests and technical support enquiries.
- Personalising website content and remembering selected preferences.
- Monitoring website performance, testing features and improving usability.
- Sending service messages about accounts, transactions, security or important changes.
- Sending marketing communications where permitted and where you have provided any consent required.
Some information may be combined from different sources to help maintain accurate records, protect accounts and identify activity that may present a security or compliance concern. Automated tools may assist with security, fraud prevention, account monitoring or service personalisation. Where appropriate, you may contact support if you wish to ask about a decision or action affecting your account.
Sharing information
Information may be shared with service providers that help operate the website, such as payment processors, identity and verification providers, technology suppliers, customer support tools, security services and hosting providers. These providers should use information only to provide agreed services and protect it appropriately. Information may also be disclosed where necessary to meet legal obligations, respond to valid requests, protect players and the website, investigate suspected fraud or enforce applicable terms.
Information may be processed in Australia or another country where a relevant service provider operates. Where information is handled by third parties, reasonable steps should be taken to support security, confidentiality and appropriate use.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies stored on your device. Essential cookies may be required for account access, security, session management and basic website operation. Other cookies may help remember preferences, understand how visitors use the website or support communications and performance analysis. You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as intended.
Security
Green Luck Casino uses reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure systems and staff or provider procedures. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login information private and contact support promptly if they suspect unauthorised account activity.
How long information is kept
Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the obligations that apply. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to identity checks, legal exceptions, security considerations and the need to retain certain records. We may need to ask for enough information to verify that a request relates to the correct account.
Making a data request
To exercise your privacy rights, contact support@green-luck-casino.best. In your message, explain what you are requesting and provide enough information for us to locate your account. You can use this address to request access to your personal information, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to marketing communications.
- Access: ask for a copy or summary of personal information held about you.
- Correction: ask for inaccurate, outdated or incomplete information to be updated.
- Deletion: ask for information to be deleted where there is no continuing legal, security or operational reason to retain it.
- Marketing consent: withdraw consent to promotional messages at any time. You may also use an unsubscribe option included in a marketing message where available.
Withdrawing marketing consent will not generally affect service messages that are necessary for your account, transactions, security or important changes. Deleting information may also affect the ability to provide an account or certain services, and some records cannot be deleted immediately because they must be retained for a period required by law.
Changes to this policy
This Privacy Policy may be updated when services, technologies, privacy requirements or operating practices change. The latest version will be made available on the website. Players should review this page from time to time to understand how information is handled. If a change is significant, additional notice may be provided where appropriate.
By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is required for a particular activity, consent will be requested in the relevant context, and you may withdraw that consent by contacting support@green-luck-casino.best.
