Green Luck Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Green Luck Casino, including our website, games, account services and related features. Please read them carefully before registering or playing. By accessing or using the service, you acknowledge that you have read, understood and agreed to these terms.

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Green Luck Casino in relation to your use of the website and any associated services. They apply to visitors, registered account holders and anyone who accesses games, promotions, payment features or other content made available through the service.

Table of contents

By creating an account, accessing the website or participating in a game, you confirm that you have read and accepted these terms, together with any additional rules or conditions displayed for a particular game, promotion or service. Additional terms will apply if they are presented to you and accepted before you use the relevant feature. If you do not agree with these terms, you must not use the service.

Green Luck Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security considerations or operational needs. The current version will be made available on the website. Where appropriate, we may provide notice of material changes. Continuing to use the service after an updated version is published means that you accept the revised terms.

Eligibility and lawful use

You must meet all applicable legal requirements before using the service. You must be at least the minimum legal age required in your location, and you must not use the service if online gambling is unlawful where you are located. You are responsible for checking the laws that apply to you before opening an account or playing.

Use the service only for lawful personal entertainment purposes.
Do not access or use the service if you are under the applicable legal gambling age.
Do not use the service from a location where gambling or online gambling is prohibited.
Do not allow another person to use your account.
Do not use the service on behalf of another person or organisation unless expressly authorised.

We may refuse registration, restrict access or close an account where we reasonably believe that a person is not eligible, has provided inaccurate information, is located in a restricted jurisdiction or has otherwise breached these terms.

2. Accounts, verification and security

To use certain features, you may need to create a personal account and provide accurate, complete and current information. You must update your details if they change. Information may be requested to verify your identity, age, location, payment method or the source of funds. Verification checks may be carried out when an account is opened, before transactions are completed, when activity changes or whenever required for compliance and security purposes.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share your credentials and notify us promptly if you suspect unauthorised access. We will not normally be responsible for losses caused by your failure to protect your account details, unless required otherwise by law.

Only one account may be held by each person unless we expressly agree otherwise.
Your account must be registered using your own details.
You must not create duplicate accounts to obtain an advantage or access an offer more than once.
You must not sell, transfer, lend or otherwise make your account available to another person.
You must cooperate with reasonable verification and security requests.

We may suspend an account while checking information, investigating unusual activity, protecting the service or meeting legal and compliance obligations. If an account is suspended or closed, you must not attempt to create or use another account without permission. Where an account is closed, any balance will be handled in accordance with applicable law, these terms and the outcome of any relevant review.

Prohibited conduct

You must not interfere with the website, games or security systems. Prohibited conduct includes using bots, automated software, scripts, exploits, malware, fraudulent payment methods or tools designed to manipulate a result or gain an unfair advantage. You must not reverse engineer, copy, modify or commercially exploit the website or its content.

3. Deposits, play and withdrawals

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must not use a payment method belonging to another person without appropriate authorisation. Payment options, processing conditions, minimum or maximum amounts and any applicable charges will be shown through the service and may vary.

You are responsible for confirming that your deposit details are correct before submitting a transaction. A deposit may be delayed, rejected or reversed if it cannot be authorised, if verification is incomplete, if the payment provider declines it or if the transaction raises security or compliance concerns. You should contact your payment provider about issues relating to its service.

Games are provided for entertainment. Before playing, you should understand the rules, available stake options and any relevant game information. Results are determined by the applicable game systems and rules. You must not place wagers using money that you cannot afford to lose. Gambling outcomes are uncertain, and no strategy can guarantee a win.

Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed when funds are deposited or an offer is accepted. We may return funds through an approved method and may require additional information before releasing a withdrawal. Processing arrangements can vary and may be affected by payment providers, public holidays, technical issues or compliance checks.

Check the transaction details before confirming a deposit or withdrawal request.
Use only payment methods that you are entitled to use.
Keep evidence of transactions and relevant account communications.
Respond promptly if information is requested for verification.
Do not attempt to charge back a valid transaction without first raising the issue with us.

Promotions and bonuses

Promotions, bonuses and promotional campaigns may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry arrangements, wagering or play requirements, applicable games and any restrictions. You should review the full offer terms before participating. Unless expressly stated otherwise, promotions are intended for one person and one account only. We may withdraw or amend a promotion where permitted, including where misuse, error or suspected abuse occurs.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should remain a form of entertainment, not a way to make money or recover losses. Set a budget and time limit before you begin, take regular breaks and never gamble with funds needed for household expenses. Do not play when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Tools and support options may be available to help you manage your play. These may include deposit limits, loss limits, session reminders, time-out arrangements or self-exclusion. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support from an appropriate Australian gambling support service or health professional.

Privacy and communications

Personal information will be collected, used, stored and disclosed in accordance with the applicable Privacy Policy and Australian privacy requirements. This may include information needed to provide the service, process transactions, verify identity, prevent fraud, meet legal obligations and communicate with you about your account. You should read the Privacy Policy to understand how personal information is handled.

You are responsible for ensuring that the contact and communication details in your account remain current. We may send service messages about account security, transactions, verification, changes to the service or these terms. Marketing communications may be managed through available unsubscribe or preference options, subject to messages that are necessary to operate or secure your account.

Availability, errors and liability

We aim to keep the service available and accurate, but access may be interrupted by maintenance, technical faults, telecommunications issues, third-party services or events outside our reasonable control. We may suspend, change or remove features without notice where necessary for security, maintenance, compliance or operational reasons.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control, your misuse of the service, inaccurate information supplied by you, interruptions caused by third parties or your failure to follow these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Governing law and questions

These terms are intended to operate in accordance with applicable Australian laws and any mandatory rules that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Questions, complaints or account concerns should be raised through the support or contact options made available on the website. We will review concerns fairly and may request information needed to investigate them.

If you have difficulty controlling your gambling, use the available account restriction tools and seek independent help before continuing to play. By using Green Luck Casino, you confirm that you understand these Terms & Conditions and agree to comply with them.